** Studio will be closed on Fri 28th and Sat 29th of July **

Terms and Conditions

General

Knitnstitch is an online retailer and a real physical shop located and trading at 49 Weston Avenue, Mt Albert in  Auckland, New Zealand.  Our products are sourced from both New Zealand and Worldwide companies.

Prices, Products and Services

All of the products on this website are priced in New Zealand dollars and are inclusive of Goods and Services Tax (GST) NZ and any other applicable sales tax, but excluding Delivery.  The Delivery cost is added to the Customer order form at the Checkout page and before Payment. See Delivery details here.

Knitnstitch reserves the right to reverse a sale and payment if aspects of the transaction are unacceptable (for example an item is processed with incorrect delivery cost tagged).

Please note that we reserve the right to alter the prices at any time for any reason. Prices are subject to change and do not include display accessories, options or Delivery.

Payment

All transactions are billed to the Customer in New Zealand Dollars.

Payment for orders are processed online using VISA or Master Card using the DPS method of safe, secure transaction processing using Payment Express.  Knitnstitch takes all reasonable steps to protect the security of your payment card data and complies to the PCI DSS Standards.  We will never store in any form, electronic or otherwise, any payment card data from  or about you.

Stock availability

Before payment is processed confirmation of stock availablility is made and delivery details and freight are confirmed. In certain circumstances payment may be processed but the product is subsequently found to be out of stock. In this case the customer will be notified immediately by email and/or telephone and given the opportunity to either wait for the product, or cancel and request that a reversal of payment is made. 

Return and Refund Policy

Defects, Damages & Mistakes:  We take pride in the quality and design of our products. We carefully inspect each order prior to shipment.  Upon receipt, please check your purchases thoroughly and notify us of any manufacturer defects, damages or mistakes, within one week.  Products will be only be replaced or exchanged, at our discretion, if they arrive faulty or damaged if notified to Knitnstitch within this period.  We will aim to supply these as quickly as possible and at no extra cost to you.  If we determine that our product was not damaged at the time of delivery, a replacement or exchange may not be offered.

If Knitnstitch is unable to replace your product for any reason, a full refund will be provided to the payment card that was used to make the purchase or direct to a designated account.

Yarn:  Please choose your yarn carefully.  We supply good images, description and measurements for each product but are aware that computer monitors do not always reflect the exact colour.  If the expected colour of your yarn is not to your liking, we may, at our discretion, exchange it as long as you return the yarn in original condition with the yarn band label still attached, within 2 weeks of your purchase.  You will need to ship the yarn back at your own expense and cover payment for the return post.

Consumer Guarantees Act

Goods sold for private or individual use will be covered by the Consumer Guarantees Act (CGA) in the normal way as stated by the laws of New Zealand.

Cancellation of Orders

You may be able to cancel an order if it has not yet been shipped.  If an order is eligible for cancellation and you have paid for your order by either credit card or by direct credit you will be issued a refund less any transaction or bank fees incurred by us for the purchase or refund.

Information/Content

The information contained on this website is intended for general information only.  While we endeavour to ensure that information on the website is correct, sometimes errors or inaccuracies do occur.  Sorry about that.

We do not accept any liability, direct or indirect, for any loss or damage which may directly or indirectly result from any advice, opinion, information, representation or omission whether negligent or otherwise, contained on this website.  You are solely responsible for the actions you take in reliance on the content on, or accessed, through this website.  We reserve the right to make changes at any time and without notice to you, to any element of this website.To the extent permitted by New Zealand law, we make no warranties in relation to the merchantability, fitness for purpose, freedom from computer virus, accuracy or availability of this website or any other website.

Viruses

Given the nature of the internet, we cannot guarantee that this website is free from viruses, fault or other conditions which could damage or interfere with your computer systems, and we do not warrant that your access to this website will be uninterrupted, error free or that any defects will be corrected. We disclaim all liability for any errors, omissions and faults relating to viruses.