Information for Customers
** Retail store closed 14th July to 18th July
Online service is operating as normal **
In recent times we have experienced significant issues restocking the store, and whilst some items remain on back order we are now getting new and replacement stock arriving daily. We have a significant selection of new yarns, tools, notions and patterns arriving at the Knitnstitch store including new shipments of lovely Malabrigo yarns and restocks of the popular Nua and Coops Yeah brands amongst a range of other goodies.
But we are going to need a few days to get this backlog of yarn and products processed, photographed and into the store, so we have decided to close the retail store for the coming week (Tuesday 14th to Saturday 18th of July). There just doesn't seem to be a way to keep the store open and process online orders whilst getting these lovely new products ready for you.
I am also taking a few days during this time to celebrate a family wedding which I'm delighted about. I hope you are not too inconvenienced by this decision.
Of course the online store will continue to operate and we will still be offering the option to either pick up your order from the Mt Albert store or have it shipped by courier. Also remember that free shipping anywhere in NZ applies to all orders over $100.
Update as of June 2020
Retail Store is open! 🎉🧶😉. Its so great to have the store operating again. Given the tactile nature of yarn shopping, hand sanitising is expected when entering the store, and we will ask you to avoid putting the yarn on your face. Other than that, come on in and enjoy a decent yarn browse.
Online Orders are being accepted with courier delivery or pickup from the Mt Albert Store.
Shipment: Allow up to 3 working days for your order to be despatched after placing an order with us. We will advise you by email when it has shipped.
All orders will be delivered by non-signature tracked packs via CourierPost and will be by contactless delivery. Please ensure correct address information is supplied at checkout and do add specific notes about where you'd like the courier to leave your precious parcel.
Pickups: We are operating a free pickup from store service service. Allow up to 3 working days for your order to be prepared at which time we will notify you via email. Pickups can be arranged between Tuesday and Friday, 10 till 5pm.
No international orders are accepted at this time, apologies about that.