The Kingsland store is open with My Vaccine Pass requirements. Online orders accepted. Click for details

Information for Customers re Covid-19

Retail Store ūüĒī

The Kingsland retail store is open with new hours and with Covid Red level conditions of entry including meeting My Vaccine Pass requirements. This is to ensure the health and safety of both our staff and customers. 

New Hours:

  • Tuesday Wednesday Thursday & Friday 10am to 3pm
  • Saturday 10am to 3pm
  • Sunday & Monday Closed
In the Store
  • Vaccine passes (My Vaccine Pass) or exemptions will be required to enter the store
  • Limiting customers inside the shop to ensure¬†customers are keeping 1 metre apart
  • Staff and customers required to wear face coverings
  • Once at capacity a "one in, one out " may be required
  • Customers must complete record keeping register provided or scan in using the NZ COVID Tracer app every time they enter our store
  • Sanitise hands upon entry and exit, staff will regularly clean and disinfect shared surfaces
  • Customers must not touch any of the wool products on or near their faces/ heads
  • Customers should stay home if they are unwell

For more details see the official advice here

Consultation Time

We may have to limit consultations to a shorter than usual time period and will suggest making an appointment for individual consultations regarding troubleshooting and more than basic enquiries over 15 minutes to ensure fairness to other customers at busy times.

Online orders     

Online Orders are being accepted with shipment now that Auckland is at Covid19 Red Level. Shipment will be contactless courier deliver and we offer store pickup for customers in Auckland.

Terms: Orders are taken on the clear understanding that requests for cancellation or variation of those orders may be declined.

Store Pickup is available from our Kingsland shop, open Tuesday to Saturday  We will endeavour to have your order ready for pickup within 1-2 working  days. Please add a mobile or phone number at checkout so that we can alert you once we have processed your order to arrange a suitable pickup time. Please wear your mask, have your My Vaccine Pass ready and scan in the QR contact tracing App or record your visit on our Contact Register provided. Please maintain a 2 metre distance from other people.

Shipping: Allow between at least 3 working days for your paid order to be despatched after placing an order with us. We will advise you by email when it has shipped. It may take longer to be delivered as the courier network is experiencing some congestion at this time, particularly in Auckland. View Shipping Rates here.

All orders will be delivered by non-signature tracked packs via CourierPost and will be by contactless delivery. Please ensure correct address information is supplied at checkout and do add specific notes about where you'd like the courier to leave your precious parcel.  Also remember that free shipping anywhere in NZ applies to all orders over $100. 

No international orders are accepted at this time, apologies about that.